Every room, restaurant, event and venue booking is required to be made in writing. The hotel will reconfirm the reservation in writing.
Credit card guarantee
Reservations are guaranteed by providing credit card information (cardholder name, card number, CVC number, expiration date). Bookings made without a credit card are guaranteed and held until 18:00 on the day of arrival.
In case, you wish to occupy your room after 6 pm, please contact the hotel’s reception! Without notification and bank guarantee, the hotel has the right to issue the room to another guest.
The hotel has the right to ask for a 50% deposit for the period, which it considers a priority. In such cases, the reservation will be only final when the required deposit has been received before the deadline set in the confirmation. You can find detailed information about payment options of the deposit in the confirmation sent by the hotel.
Every individual room reservation can be canceled without any cancellation fee 48 hours prior to arrival. Any cancellation of room reservations and additionally payable services within 48 hours, no-show, or earlier departure than indicated in the booking will be charged with the value of the first night. In case of packet deals, the value of the entire package will be charged as cancellation fee.
Special cancellation conditions apply to bookings for groups and priority periods, and they are always specified in the booking confirmation.
In case of individual reservations, cancellation of the services ordered can be made free of charge within 48 hours prior to 2 p.m. of the day of arrival. In case of priority periods, group bookings and packages, individual cancellation policies may vary.
Cancellation term of 14 days applies for venue rentals, from which the contracting parties also may differ in case of an individual contract.
Modifications or cancellation of pre-ordered, non - á la carte meals can be made free of charge 72 hours prior to the service.
Check-in and check-out
Check-in is from 2 PM on the day of arrival, and check-out is at 11 AM on the day of departure.
Subject to availability, by prior arrangement, we provide an early arrival (from 11 AM) for 15% extra charge of the daily rate, and late departure for 2.500 HUF per hour, after 3 PM for the total daily rate.
The value of the services ordered can be paid in cash, by credit card or SZÉP card.
The tourism tax of 450 HUF / person / night (over 18 years of age) is to be paid separately.